Maestro
Refund Policy
Maestro Coaching Planner — Effective Date: January 1, 2025
All Sales Are Final — No Refunds
All purchases of Maestro Coaching Planner subscriptions — including Individual Coach, Varsity, and Club plans — are non-refundable. By completing a purchase, you acknowledge and agree to this policy. This applies to purchases made through our website, the Apple App Store, Google Play Store, or any other distribution platform.
We Offer a Free Trial for a Reason
Before purchasing, every user is offered a 14-day free trial with full access to all platform features — including the Formation Analyzer, Training Schedule Generator, Season Planner, Set Piece Creator, and Game Day Planning tools. We strongly encourage all coaches to use the trial period to evaluate whether Maestro is the right fit before subscribing.
Policy Details
1. Subscription Plans
All subscription plans (Individual Coach, Varsity, Club 1–10, Club 11–20, Club 21–25) are billed annually. Once a payment is processed, no refund will be issued for any reason, including but not limited to unused time, cancellation, or change of mind.
2. App Store Purchases
If you purchased your subscription through the Apple App Store or Google Play Store, your purchase is also subject to the respective platform's terms and refund policies. Maestro has no control over refunds processed by Apple or Google. Please contact Apple Support or Google Play Support directly for platform-specific refund requests. Note that Apple and Google also have strict no-refund policies for digital subscriptions after the trial period.
3. Cancellations
You may cancel your subscription at any time. Upon cancellation, you will retain full access to the platform until the end of your current billing period. No partial refunds are issued for the remaining time on your subscription.
4. Technical Issues
If you experience a significant technical issue that prevents access to the platform, please contact us immediately at info@maestrocoachingplanner.com. We are committed to resolving technical issues promptly. Refunds will not be issued for technical problems; however, we may extend your subscription period at our sole discretion in cases of verified, prolonged service outages.
5. Club Subscriptions
Club subscriptions covering multiple coach licenses are non-refundable as a whole and on a per-license basis. Unused licenses within a club plan do not qualify for a partial refund.
6. Chargebacks
Initiating a chargeback through your bank or payment provider without contacting us first is a violation of our terms of service. We reserve the right to suspend or terminate accounts involved in fraudulent chargebacks and to dispute all claims with supporting documentation.
Questions?
If you have questions about this policy or your subscription, please reach out to us at info@maestrocoachingplanner.com. We're happy to help and will respond within 1–2 business days.
This policy was last updated March 25, 2026. Maestro Coaching Planner reserves the right to update this policy at any time.